Terms and Conditions

These conditions of use explain the main rules that apply when you access or use the Spinoloco Casino website, create and use a player account, play casino games, and take part in promotions or other services offered through the platform.

By visiting the site, registering an account, depositing, playing, or claiming a bonus, you agree to follow these site terms (and any additional rules shown in specific areas of the website, such as a promotion’s individual requirements). If you do not agree, please do not use the platform.

These account rules are written to set clear expectations and help keep play safe, fair, and transparent for everyone.

Who can use Spinoloco Casino

Spinoloco Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, and also meet the legal gambling age in your jurisdiction (whichever is higher).
• Ensure that online gambling is legal where you are located. This is your responsibility.
• Not be located in a country or region where the operator restricts access.

Access may be limited or blocked in certain territories due to legal, regulatory, licensing, or risk-related reasons. Availability can also vary based on third-party services such as payment providers.

Account registration basics

To create an account, you must provide accurate, complete, and up-to-date information. This typically includes personal details and contact information needed to operate your account and provide support when required.

Key expectations:

• Your account must be registered in your own real name.
• You must not impersonate another person or provide misleading information.
• You may only create and use the number of accounts permitted by the operator. In most cases, this means one account per person, household, device, IP address, or shared payment method may be allowed, depending on the situation and risk checks.
• You must keep your details current (for example, if your address or email changes).

Spinoloco Casino may refuse an account registration request or close an account if the information provided appears false, inconsistent, or incomplete.

Identity checks (KYC) and verification

To protect players and meet legal and operational requirements, Spinoloco Casino may request verification at any time, including before processing withdrawals.

Verification may include checks of:

• Identity and age
• Address
• Email or phone number
• Payment method ownership (for example, proof that a card or wallet is yours)
• Source of funds or other details where appropriate

If verification is requested, you agree to provide valid documents or information within a reasonable timeframe. If checks cannot be completed, certain features may be limited (such as withdrawals, bonuses, or deposits) until the review is finished.

Keeping your account secure

Your player account is personal. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs through your account.

You must not:

• Share your account with anyone else
• Allow another person to play on your behalf
• Transfer, sell, or gift an account
• Use someone else’s account

If you believe your account has been accessed without permission, contact support as soon as possible using the official channels listed on the site.

Deposits, withdrawals, and account balances

Spinoloco Casino supports various payment methods, which may include Visa, MasterCard, MiFinity, and POLi, subject to availability and location. Supported account currencies may include EUR and USD, depending on what is available at registration and in your region.

Important notes:

• Processing times, fees, limits, and availability can vary by payment method, bank, and third-party provider.
• Deposits and withdrawals may be subject to verification and security checks.
• Withdrawal requests may be reviewed before approval to help prevent fraud, chargeback misuse, and other prohibited activity.
• Where required, withdrawals may be processed back to the original payment method used for deposits, or via an alternative method deemed appropriate after review.

Your displayed balance may include real funds and bonus funds. Where both exist, different rules can apply to each (such as wagering requirements and maximum cashout limits for bonus funds), as described in the relevant promotion rules.

Bonus offers and promotion rules you should know

Promotions such as deposit matches, free spins, and other bonuses can have separate bonus terms that apply in addition to these platform rules. Always read the specific promotion conditions shown on the offer page before you opt in.

Common promotion conditions may include:

• Eligibility requirements (for example, country, payment method, or account status limitations)
• Minimum deposit amounts
• Wagering requirements (playthrough targets)
• Time limits to meet wagering requirements
• Game contributions or excluded games
• Limits on maximum conversion or withdrawal from bonus funds (where applicable)
• Rules on claiming (such as opt-in steps or bonus codes)

Examples of promotional formats that may be available from time to time include code-based deposit bonuses such as:

• Twisted Tuesdays (code TWISTED) - may include a deposit match and free spins with a limited wagering period
• Loco Weekend (code LOCO500) - may include a deposit match and free spins with a limited wagering period
• First Deposit Bonus - may include wagering requirements such as 30x (deposit + bonus), where stated on the offer

Spinoloco Casino may change, suspend, or end promotions, and may limit eligibility where required to prevent misuse or where regulations demand it. If a bonus is awarded by mistake, the operator may correct the error in a reasonable way.

Games, features, and access to the service

Spinoloco Casino works with third-party game providers and may offer a variety of casino content. Game availability can depend on your location, device, browser, account status, or provider restrictions.

The operator aims to provide a stable service, but access may occasionally be limited due to:

• Maintenance and updates
• Software changes by the operator or suppliers
• Technical issues, outages, or connection problems
• Device or browser compatibility limits

Some games, features, payment methods, or promotions may be added, removed, paused, or restricted at any time. This helps the platform stay secure, compliant, and functional.

Fair play standards and prohibited behavior

Spinoloco Casino expects players to use the service responsibly and in good faith. You agree not to use the platform for unlawful purposes or in a way that harms the operator, other players, or third-party providers.

Prohibited behavior includes, for example:

• Fraud, including stolen payment methods or identity misrepresentation
• Collusion or coordinated play intended to gain an unfair advantage
• Chargeback abuse or attempts to reverse legitimate transactions
• Bonus misuse (including attempts to claim promotions in ways not intended by the offer rules)
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to manipulate games, systems, or promotional mechanics
• Creating multiple accounts to bypass limits or eligibility checks
• Allowing another person to use your account

If you suspect suspicious activity on your account, contact support promptly.

When Spinoloco Casino may limit, suspend, or close an account

To protect the platform and meet legal obligations, Spinoloco Casino may take reasonable action when it believes rules have been broken or when checks are incomplete. This may include:

• Refusing service in certain cases
• Limiting access to deposits, withdrawals, bonuses, or specific games
• Suspending promotional rewards while a review is in progress
• Freezing transactions for verification or security review
• Suspending or closing an account where misuse is reasonably suspected or confirmed

Any action taken is intended to be proportionate to the situation and based on the information available at the time. If your account is closed, the handling of any remaining balance will depend on verification status, applicable rules, and any necessary reviews.

Handling errors, malfunctions, and incorrect information

From time to time, errors can occur. These may include display issues, incorrect balances, wrong bonus credits, game malfunctions, interrupted sessions, or pricing and settlement mistakes.

If an obvious mistake or technical error affects your account, a game result, or a promotion:

• The operator may correct the error and adjust affected balances in a fair and reasonable way.
• Bets, wins, or bonus awards that resulted from a malfunction may be voided or corrected where appropriate.
• You should report the issue to support as soon as you notice it.

Responsible gaming and player protection

Gambling should be treated as entertainment, not a way to make money. If play stops feeling fun or starts causing stress, consider taking a break and using any responsible gaming tools available on the site, such as deposit limits, time limits, cooling-off, or self-exclusion (where offered).

You can also review guidance and support options on the Responsible Gaming page.

Intellectual property and permitted use of site content

The website’s design, branding, logos, text, graphics, and software elements are owned by Spinoloco Casino or used under license. You may use the site for personal, non-commercial purposes only.

You must not copy, reproduce, republish, distribute, or commercially exploit any part of the site or its content without written permission from the rights holder.

Third-party providers and linked services

Parts of the service may be provided by third parties, including game studios, payment processors, identity verification services, and hosting or security partners. Availability and performance may depend on these providers.

The site may occasionally include links to external websites or services. Spinoloco Casino is not responsible for the content or operation of third-party sites, and your use of them may be governed by their own terms and policies.

Limits of responsibility

Spinoloco Casino is not responsible for losses or damages caused by circumstances outside reasonable control or by factors such as:

• Internet or connectivity problems on the player’s side
• Unsupported devices, browsers, or outdated software
• Delays or failures caused by payment providers or other third parties
• Service interruptions due to maintenance, security updates, or emergency fixes
• Player mistakes, including entering incorrect details or misunderstanding promotion rules
• Events beyond the operator’s control (for example, major outages or force majeure situations)

Nothing in these service terms is intended to limit any rights you may have under applicable consumer laws that cannot be excluded.

“As is” and “as available” service basis

The website, games, and services are provided on an “as is” and “as available” basis. Spinoloco Casino works to provide a reliable experience, but uninterrupted access, constant availability, and error-free operation cannot be guaranteed at all times.

Updates to these conditions of use

Spinoloco Casino may update these terms and conditions from time to time to reflect changes in services, legal requirements, security practices, or operational needs.

The latest version published on the website will apply from the date it is posted, unless stated otherwise. You are encouraged to check this page periodically, especially before depositing or joining a promotion.

Other policies that may apply

Depending on how you use the platform, you may also need to review related policies and notices, including:

• Privacy Policy
• Cookie Policy
• Bonus Terms (where a promotion provides separate rules)
• AML/KYC policy (where published)

These documents work together with the platform rules to explain how the service operates and what is expected from both the operator and players.

Contacting Spinoloco Casino

If you have questions about these site terms, your account, verification, payments, or promotions, you can contact customer support through the available channels, including:

• Live chat (if available on the site)
• FAQ section
• Email: support@spinoloco.com

Using Spinoloco Casino means following the rules described on this page and any specific rules shown for games and promotions. These conditions are in place to keep expectations clear and to support a safe, fair, and well-run experience across the platform.